Privacy Policy
We respect your privacy and are committed to protecting your personal information in line with South Africa’s POPIA regulations.
This page explains how we collect, use, and protect your personal data when you use our website or services.
Your information matters
Harold Installations uses personal information only for clear service-related purposes, such as responding to enquiries, arranging installations, and supporting customers.
1. Introduction
Harold Installations respects your privacy and is committed to handling your personal information responsibly, lawfully, and transparently.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request a quote, use WhatsApp, or make use of our installation services.
We aim to process personal information in line with the Protection of Personal Information Act, 2013, commonly known as POPIA, and other applicable South African privacy requirements.
2. Information We Collect
We only collect information that is reasonably needed to respond to you, understand your request, and provide installation-related services.
Name
Your name may be collected when you complete a form or contact us directly.
Phone number
We use your phone number to call, message, or confirm service details.
Email address
Your email may be used to respond to enquiries or provide service information.
Service request details
This may include details submitted through website forms or WhatsApp about DStv installation, satellite setup, TV mounting, or related services.
3. How We Use Your Information
We use personal information for clear and practical service purposes. We do not use your information for unrelated or unfair purposes.
To respond to enquiries
We may use your details to answer questions, provide quotes, and follow up on service requests.
To provide installation services
We use service details to arrange and deliver DStv installation, satellite setup, TV mounting, and related installation support.
To communicate with customers
We may contact you about appointment times, access details, service updates, or support after an installation.
To improve service quality
We may use general service information to improve our response times, customer support, and website experience.
4. Data Protection & Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include limiting access to personal information, using secure communication and website tools where practical, and handling customer information with care.
Harold Installations does not sell your personal information and does not share your personal data with third parties for their own marketing purposes.
5. Sharing of Information
We may share personal information only when it is necessary for service delivery, customer support, website administration, business operations, or legal compliance.
For example, limited information may be processed through secure tools used for hosting, contact forms, analytics, communication, or administration.
We do not sell, rent, or misuse your personal information. We also do not allow third parties to use your personal information for unrelated marketing activities.
6. Cookies & Website Usage
Our website may use basic cookies or similar technologies to help the site function correctly, understand general website usage, and improve the user experience.
Cookies are small files stored on your device. You can usually control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website work.
We aim to use cookies in a reasonable way and not for intrusive or unfair tracking.
7. Your Rights
Under POPIA, you have rights relating to your personal information. Subject to applicable laws and reasonable verification, you may contact us to:
Access your data
Ask what personal information we hold about you.
Correct or delete data
Request correction or deletion where information is inaccurate or no longer needed.
Withdraw consent
Withdraw consent where we rely on consent to process your information.
We may need to confirm your identity before assisting with privacy-related requests.
8. Data Retention
We keep personal information only for as long as necessary to respond to your enquiry, deliver services, provide support, meet record-keeping needs, or comply with legal obligations.
When personal information is no longer needed, we will take reasonable steps to delete it, de-identify it, or securely restrict access where appropriate.
9. Third-Party Services
Our website and communication processes may use secure third-party tools, including hosting providers, analytics tools, contact forms, email services, or messaging platforms.
These tools are used to support website performance, communication, administration, and service delivery. We aim to work with providers that apply reasonable privacy and security practices.
10. Contact Information
If you have any questions about this Privacy Policy or your personal data, you can contact Harold Installations using the details below.
Phone
068 557 3250 / 078 041 8306
naisonmusavengana@gmail.com
Business
Harold Installations, South Africa
We will try to respond to privacy-related enquiries within a reasonable time. Some requests may require identity verification or additional information so that we can assist you safely.
Need help or have questions about your privacy?
Contact Harold Installations today for assistance. We are here to answer privacy questions and help with DStv installation, satellite setup, TV mounting, and related service enquiries.